{"id":6053,"date":"2026-10-06T11:20:00","date_gmt":"2026-10-06T11:20:00","guid":{"rendered":"https:\/\/www.modiohealth.com\/life\/?p=6053"},"modified":"2026-10-05T22:56:05","modified_gmt":"2026-10-05T22:56:05","slug":"credentialing-next-episode-3","status":"publish","type":"post","link":"https:\/\/www.modiohealth.com\/life\/credentialing\/credentialing-next-episode-3","title":{"rendered":"Credentialing Next: Episode 3"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Putting a bot between your clients and your support team is the wrong way to use AI.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the newest episode of Credentialing Next, Brad Boyette, our VP of Client Experience and Operations, explains why. A bot can match a question to an answer. It can&#8217;t tell when the question being asked isn&#8217;t the one that needs to be answered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Modio, our US-based team puts clients first, and AI works behind them to provide better information and more time for each client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch the full episode <a href=\"https:\/\/youtube.com\/shorts\/i_55Rd8FbO0\">here<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">#Credentialing #CustomerSupport #AI #HealthcareAI #Modio #CredentialingNext<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Putting a bot between your clients and your support team is the wrong way to use AI. In the newest episode of Credentialing Next, Brad Boyette, our VP of Client Experience and Operations, explains why. A bot can match a question to an answer. It<\/p>\n<p><a href=\"https:\/\/www.modiohealth.com\/life\/credentialing\/credentialing-next-episode-3\" class=\"btn btn-theme-dark read-more-link\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":2,"featured_media":5845,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-credentialing"],"_links":{"self":[{"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/posts\/6053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/comments?post=6053"}],"version-history":[{"count":2,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/posts\/6053\/revisions"}],"predecessor-version":[{"id":6055,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/posts\/6053\/revisions\/6055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/media\/5845"}],"wp:attachment":[{"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/media?parent=6053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/categories?post=6053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.modiohealth.com\/life\/wp-json\/wp\/v2\/tags?post=6053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}