- February 2, 2023
- Account Updates
As you may have noticed from the banner in Oneview, last night (Feb 1, 2023) the Modio team began database maintenance and upgrades. After this work was completed, we received reports from some users of data issues. Specifically, what we have learned is that some recent updates in OneView were not transferred to the new, optimized data tables. Our engineering teams have discovered the root cause and our team is working quickly to resolve the issue.
What we recommend: Do not make any updates to OneView until we resolve this issue. We will continue to keep you updated as we resolve this issue.
We understand that this unexpected interruption may have caused inconveniences to your operations, and for that, we sincerely apologize. We are committed to ensuring that our platform is robust and reliable, and we are taking all necessary steps to prevent similar incidents from happening in the future.
We will continue to send out periodic updates the remainder of the day until this is resolved. We value your continued trust in OneView and we are dedicated to providing you with the best experience possible.
If you have any additional comments or concerns, do not hesitate to reach out to our support team : support@modiohealth.com or via chat.
The Modio Team