- September 22, 2026
- Credentialing
Provider credentialing has a reputation for being complex, and that complexity is exactly why the right team makes such a difference. When you’re working with a high-caliber credentialing team, the process moves smoothly behind the scenes. But what does it actually take to keep a credentialing team on track and set up for success? We sat down with Amy Aymar, Credentialing Manager at Modio Health, a CHG Healthcare company, to learn how she leads her team in a way that keeps both clients and her staff thriving.
Modio: How long have you been managing a credentialing team, and how has its size and structure changed over that time?
Amy: I’ve been managing Modio’s Extended Credentialing Services (XCS) team for seven years. When we started, it was just a couple of credentialers and a dream, and it’s completely transformed since then. We’ve more than doubled our team, as well as the resources that support various credentialing and administrative activities.
Modio: What’s the biggest change your team has had to weather?
Amy: We navigated an acquisition in 2019. Our team had grown up with Modio in a startup environment, and suddenly we were part of a large corporate structure. It was a big adjustment, especially getting our team dialed in to new processes and development practices and shifting from a fairly siloed way of working to one that’s much more collaborative and intentional about connection. As with any transition, the most important thing a team leader can do is check in with your people, gather feedback, listen to concerns, and figure out how to ease fears as you learn to work together under this new structure.
Modio: What’s a philosophy that directly reduces burnout or turnover on your team?
Amy: Transparency makes a huge difference — being open about revenue, workload numbers, new processes, and organizational changes. When people feel involved in bigger decisions, it greatly boosts engagement. Giving my team visibility into the dashboards we use, so they can manage their own work more effectively, has also been a big win for engagement.
Modio: How do you know when your team is on track vs. starting to fall behind?
Amy: First and foremost, listen to your people, even when the feedback is tough to hear. Having genuine empathy for your people matters too; they can feel whether you’re being curious and caring or just demanding results. How you interact and communicate with them shapes everything. When people feel heard, the whole team thrives.
This is especially challenging with a fully remote team. I can’t just glance over and tell if someone’s had a rough morning, so I have to be intentional about connecting — calling people, getting a read on their mood and tone. Messages and texts only tell you so much; a phone call gives you a much better sense of where someone’s really at. I try to stay approachable and keep an open door.
Modio: What does staying organized during chaos mean to you in practice?
Amy: Provider credentialing is inherently chaotic. At any given time, you’re fielding things from doctors, payers, practices, revenue cycle management, and billing, all at once. Staying organized means keeping your cool, knowing where your priorities lie, and tackling things in the right order. That’s not just about organizing your work; it’s about organizing your mind so you can take in everything coming at you without losing track of it. There’s no way to succeed in this role without managing complexity and staying nimble. It really is organized chaos every single day, and that’s a skill not everyone can thrive in.
Modio: What’s one thing you wish you’d done sooner during a period of transition?
Amy: Explain the “why” sooner and be as transparent as possible with my team, even without all the answers. I learned that lesson clearly during a period when our largest client spun off half of their business. While we knew we’d still work with the client in some capacity, the specifics were vague at the time. I made a point of consistently telling my team: “I don’t know everything that’s happening; I’m not privy to all their business decisions, but I’ll share what I do know and bring you in as soon as I have the full picture.”
Being honest with them paid off. Rather than pretending everything was fine until it was fully resolved, I felt it was better to be upfront that the future was uncertain. I was there to support them however I could.
Modio: If you had to give one piece of advice to a new credentialing team lead, what would it be?
Amy: Patience and listening. Listening is probably the most important skill a leader can have, and it took me time to really understand what that means. I’m still working on it, but I understand it better now: Sit back, let people talk, get curious, ask questions, and don’t feel like you have to have all the answers.
Talk to Modio about outsourcing your provider credentialing.