- February 10, 2026
- Credentialing
Last month, we talked about how to choose the right credentialing management software for your hospital or medical practice, including which features are true must-haves and which are just nice to have. In part two, we’re turning to the next big question: Where do you even begin your search?
One of the smartest places to start is by learning from organizations that have already done the heavy lifting for you. Independent, third-party research firms specialize in gathering real-world feedback from healthcare leaders and end users, and that insight can save you significant time, money, and frustration.
Let’s dig in.
Why third-party, unbiased resources matter
Once you’ve decided it’s time to modernize your credentialing process, the next step usually means investing in a more tech-forward platform. But with so many options on the market, separating substance from hype can feel overwhelming, especially when vetting healthcare credentialing software.
That’s where third-party research organizations come in. These groups release annual reports and ongoing market insights that quantify and qualify which credentialing solutions are actually delivering value. Even more importantly, they include direct feedback from real customers (the people using these tools every day!) sharing what works well, what falls short, and where vendors truly stand out.
Three of the most trusted names in the provider credentialing space are KLAS Research, Capterra, and Black Book Research.
KLAS Research: Often considered the gold standard in healthcare IT research, KLAS has been providing insights to the healthcare industry since the late 1990s. What sets KLAS apart is that all of its research is sourced directly from the people using these solutions, including healthcare executives, physicians, nurses, IT professionals, and administrators. KLAS focuses on transparency, collaboration, and actionable insight. Their reports give healthcare organizations a clear view into how vendors perform in real-world settings, helping buyers make more confident decisions. Vendors can become members (Modio has been a member since 2018, while healthcare organizations benefit from candid, comparative feedback. You can check out Modio’s latest KLAS rating here.
Capterra: Founded in 1999, Capterra helps organizations find the right software for their specific needs. Their platform includes insights from more than 2.5 million verified user reviews, making it one of the most robust review ecosystems available. Capterra allows buyers to compare credentialing solutions based on features, pricing, ratings, organization size, and industry. Users can also connect with advisors to get personalized software recommendations, which is especially helpful for organizations navigating credentialing software for the first time or reassessing long-standing systems that no longer meet their needs. Modio recently earned a 4.9 out of 5 — the highest score among competitors — in the most recent Capterra rating.
Black Book Research: Black Book Research delivers independent, data-driven insights grounded in verified client experience and globally recognized research standards. A key differentiator is their commitment to vendor neutrality: Black Book does not offer consulting services or performance improvement programs nor does it act as a go-between for buyers and vendors. They provide complimentary research updates to the healthcare community year-round, while sustaining their work through customized data services for technology buyers and competitive intelligence tools for vendors seeking benchmarking and market clarity. Last year, Modio was named as the top-rated vendor for Provider Credentialing Services in Black Book Research’s 2026 Health Information Management (HIM) Top Vendors Awards.
Don’t take our word for it; here’s what Modio’s customers say
One of the biggest advantages of partnering with a third-party research organization is the ability to hear directly from vendor customers. For prospective buyers, this transparency is invaluable, offering honest, unfiltered insight into what actually works (and what doesn’t).
“It has been outstanding, every person involved has provided excellent experience and I am beyond excited to develop a long-standing relationship with Modio.” – Administrator, August 2025, collected by Capterra.
“There is a lot to learn in OneView, so I work with Modio Health as needs arise. When I email the vendor, they respond very quickly and do everything they can to help. Before Modio Health rolls out anything new, they provide advance notice and offer live training classes for updates. There are multiple ways to contact the vendor, including an in-application chat available at any time. I know the support team members who cover my area well, and they are very responsive.” – Manager, January 2026, collected by KLAS Research.
“What drives the most efficiency with Modio Health is the reports module that they implemented last year, particularly for reporting and tracking. This was their biggest change. The module is not advanced, but it offers significant functionalities and customization. The simple tasks do not require training, similar to what existed before, but the vendor added a lot to it; the module is pretty amazing. More complex use does require training.” – Manager, January 2026, collected by KLAS Research.
“I’m going to fight for OneView because it has made tracking much easier. Before, everything was in spreadsheets, and I was constantly jumping between files to figure out network participation and effective dates. Now I can quickly see whether a provider is in a certain system and as of what date. We discussed outsourcing credentialing, but the cost would have been higher than my salary and likely less efficient. Our contracted providers from a certain specialty often ask how we credential so quickly, and the answer is staying on top of it, with software like OneView making a big difference. I like the reporting. I can create a report and just do what I need. I think the value is there because if we hired an outside firm, it would be extremely expensive just to manage things like CAQH. I already track CAQH myself. Compared to that, having the software has been great and is well worth it. I still rely on some spreadsheets, and I would like to stop doing that. It is just easier for me to have things like location NPIs all in one place.” – Analyst/Coordinator, January 2026, collected by KLAS Research.
At the end of the day, this feedback isn’t just helpful for buyers, it’s also equally valuable for vendors. Understanding where customers see value and where there’s room to improve allows provider technology vendors to evolve, innovate, and better serve the needs of healthcare organizations over time.
See all of the essentials Modio can offer your organization and more. Schedule a demo today.