We have some big news that just couldn’t wait! We will be implementing a new ticketing system this week which will allow us to triage and respond to your incoming requests much more efficiently.
What does this mean for you?
The same dedicated Modio support team will be behind the ticketing system, ready to quickly address your questions and requests. You will still use our primary support email, firstname.lastname@example.org, or our secondary email, email@example.com, so absolutely no change in how you contact us!
What will be different?
When you contact the support team, you will instantly receive a message notifying you that we have your inquiry and that “we’re on it”. Following That response, and all communication from the support team working in the ticketing system, will come back to you from the email address firstname.lastname@example.org. Please make sure your email filters do not mark this email address (or any “@modiohealth.com” addresses) as spam.
Once your request is resolved, you will be able to rate our customer support team between 1-5 stars (so we can improve if we need to!). Lastly, if you happen to email a request to one of our individual team members, these will also be entered into our ticketing system, so don’t be surprised if you see a response coming from email@example.com or firstname.lastname@example.org instead of the individual you emailed.
Our Modio team remains committed to our mission in enhancing the platform and providing the best customer service. Please don’t hesitate to contact us should you have any questions or concerns.
The Modio Team