We’re Here to Help
Welcome to the Modio Health Training & Support Center
Here you’ll find Help Guides, Training Videos, and Support information to assist providers, coordinators, and recruiters. Continue to check this page for additional training and support resources. If you can’t find what you need, please feel free to contact us.
Support
- 🕛 Hours: 8 am – 6 pm EST (Mon-Fri)
- 📞 Phone: (844) 696-6346
- 📧 Email: support@modiohealth.com
- 📝 Product: OneView Release Notes
- 🖥️ OneView V2 Resource & Announcements
- 🎓 Modio University
OneView Browser Compatibility
- Recommend: Chrome, Safari, and Firefox
- Not Recommended: Internet Explorer or Microsoft Edge
Help Guides
OneView V2
Coordinators
- Tip Guide: Coordinators Quick Guide – OneView101 Overview
- Tip Guide – Compliance Management (managing alerts)
- Tip Guide: Reports— NEW!
- Tip Guide: Add New Provider Experience
- Tip Guide: Updating a Termed Location Job Aid
- Tip Guide: Creating CV Job Aid
- Tip Guide: USDOJ DEA Guide
- Tip Guide: Copy Feature
- Tip Guide: Master Records vs FAC Profiles vs OneView Teams
- Tip Guide: Forms: Requesting New Forms
- Tip Guide: Forms: Using Forms
- Tip Guide: Facility Management
- Tip Guide: Logins
- Tip Guide: Read Only – Getting Started for Coordinators
- Tip Guide: Documents
- Tip Guide: Documents Types & Permission Guide
- Tip Guide: Tasks
- Tip Guide: Tracking
- Tip Guide: Provider Onboarding
- Tip Guide: Inactive/Active Providers
- Tip Guide: CME
- Tip Guide: Facility Profile Management
- Tip Guide: OIG Alias Enhancement
- Tip Guide: OIG Monitoring
- Tip Guide: NURSYS
- Tip Guide: Notes
- Tip Guide: Find Feature: State License Lookup
- Tip Guide: SAM
OneView Security Setup Guides:
Additional Resources:
- OneView® – Form Mapping – QA Sheet Composites
- OneView Forms – FAQ
- Implementation & Onboarding Steps
- Modio Full Service Credentialing – New Form Request
- New Blank Tracking Template
Providers
Updates
| Request Type | Estimate |
|---|---|
| New Form Template | 3 – 7 Business Day(s) |
| Update Form Template | 1 – 3 Business Day(s) |
| New Tracking Process | 1 – 3 Business Day(s) |
| Tracking Revisions & Corrections | 3 – 7 Business Day(s) |
| New/Update Facility | 1 – 2 Business Day(s) |
| New General Specialty | 1 – 2 Business Day(s) |
| New Title/License Type | Thursday Release |
| New Board/Additional Cert | Thursday Release |
| New Healthcare Payor | Thursday Release |
| New Document Type | Thursday Release |
Training Videos
Providers
- OneView Providers: Onboarding Overview
- OneView Providers: Creating your Account
- OneView Providers: Logging into OneView
- OneView Providers: Changing Your Password
- OneView Providers: Managing Documents
- OneView Providers: Managing Logins
- OneView Providers: Viewing State Licenses
- OneView Providers: Viewing DEA Licenses
OneView: Compliance Reports
OneView: Provider Verifications
OneView: Provider Onboarding
Coordinators